酒店英语口语-应接服务员的英语口语-酒店口语：应接服务员
The Bellman
Key Sentences
59．Is this everything， sir？
这是全部东西吗，先生？
60．Here's the light switch．
这是电灯开关。
61．Here's the closet and there's the bathroom．
这儿是壁柜。这儿是洗澡间。
62． Will there be anything else， sir？
还有什么事吗，先生？
63． Well，if you need anything else，please call room service．
噢，如果你有什么事，请叫房间服务。
64． Let me help you with your luggage．
我来帮您拿行李。
65．It's very kind of you to do so．
你这样做使我很感激。
66．What's your room number， please？
请问您的房间号码？
67． And by the way， could I have a look at your room card？
顺便问一句，我可以看一下您的房卡吗？
68．How do you like this room？
您觉得这个房间怎么样？
69．It's also quite spacious．
房间也很宽敞。
70． Do you mind if I put your luggage by the wardrobe？
我把您的行李搁在衣柜旁边好吗？
71．By the way， could you tell me about your hotel service？
顺便问问，你能不能给我讲一下宾馆服务的情况？
Dialogue A
Bellboy： Is this everything， sir？
Visitor：Yes，that's everything．
Bellboy：Follow me，please．
Visitor：Thanks．
Visitor：Oh， can you change a twenty？
F． C．：Yes，sir．
Visitor：Three fives and five ones， please．
F．C．： Yes， sir．
Bellboy： Here we are， sir．
Here's the light switch．
Visitor： Fine．
Bellboy： Here's the closet and there's the bathroom．
Visitor：Great！ I want to wash up．
Bellboy： Will there be anything else， sir？
Visitor：No，thanks． I think I'm OK．
Bellboy：Well，if you need anything else，please call room service．
Visitor：Thank you．Here you are．
Dialogue B
（A： Bellman B： Mr and Mrs Smith）
A： Good afternoon， sir and madam． I'm the bell man here．
B：Good afternoon．
A：Very nice to see you here． Let me help you with your luggage．
B：It's very kind of you to do so．
A： What's your room number， please？And by the way，could I have a look at your room card？
B：Oh，yes．This morning my secretary made a reservation and filled in the registration form for me． He told me that my room number was 302．
A：I see．Now please follow me．
（After entering the room）
A：Sir and madam，how do you like this room？It's just facing the Shanghai gymnasium．It's also quite spacious．
B：It's very cozy．I like it very much．
A： Do you mind if I put your luggage by the wardrobe？
B： It's OK．Thank you very much．
A： Sir and madam， if you need something， just call me over the phone or press the button over there．
Dialogue C
（When me bell man is leaving the room，Mr．Brown asks him to introduce something about their service．）
A：By the way，could you tell me about your hotel service？
B： Certainly sir．Our hotel is a modern garden hotel of three star grade consisting of a group of three－storied octagonal buildings．The hotel possesses 199 international－stand arddouble rooms， 4 suites and 2 deluxe suites． All of the mare well－furnished．
A：How about other services？
B： Available at the hotel is a variety of Chinese，Japanese and Western food restaurants， in addition to a complete set of service facilities including ballroom， physical fitness center， squash， billiard room， beauty salon， sauna，swimming pool， bar， shopping arcade and taxi service，etc．
A：It sounds great．I'd like to have a brochure of your hotel．Where could I get one？
B：You can get it from the Reception Desk．If you don't mind， I'll come up again and offer you one．
A：Good．That's very kind of you．By the way，what about the daily service hour of the dining－room？
B： From 7∶00 a． m． till 10∶00 p．m．， nearly serving all day long．
A：When will the bar and cafe open？
B：From 3∶00 p．m．till midnight．And then，you might keep your valuables at the hotel's vault．
A：You give very good service in your hotel．Thank you a lot．
Words and Expressions
F．C．=front desk clerk 前台职员
Shanghai Olympic Hotel 上海奥林匹克饭店
gymnasium n．体育馆
spacious a．宽敞的
cozy a．舒适的
wardrobe n．衣橱，衣柜
consist（of） v．由……组成；包含
storied a．有……楼层的
octagonal a．八角形的
furnish vt．装备；布置（房间）
well－furnished （房间）布置得好
available a．可得到的
variety n．种类；多样化
in addition to 另有，还有
facility n．设备
physical fitness 健身房
squash courts （squash=tennis）网球场
billiard n．弹子
beauty salon 美容室
sauna n．桑拿浴室
arcade n．商场
brochure ／ n．小册子
valuables n．贵重物品
vault n．保管库（贵重物品储藏处）
47．I'll put in the room number for you later on．
过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure．
您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is＄90．
房间在14层，每天的房费是90美元。
51． Please make sure that you have it with you all the time．
请务必随时带着它。
52． My business negotiation has progressed much more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend my stay at this hotel for two days．
我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation．
我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another gentleman．
我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all．
没问题。
Dialogue A
A： Good morning， sir． Can I help you？
B：Good morning！I have a reservation for a single room with a bath here．
A： May I have your name， sir， please？
B：Bradley，John Bradley．
A：Just a moment， sir， while I look through our list．Yes，we do have a reservation for you， Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute， please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I'll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I've filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
B：Ocrober 24．
A：Now everything's in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I'll take good care of it．
A： And now if you are ready，Mr．Bradley， I'll call the bell-boy and he'll take you to your room．
B： Yes， I'm ready．Thank you．
A：I hope you enjoy your stay with us．
B：I'll try．
Dialogue B
A：Good morning！Can I help you？
B：Good morning！ I'm Mr．Doug lass in room 1208． My business negotiation has progressed much more slowly than I had expected．This makes it necessary for me to stay on here for another day．I wonder if it is possible for me to extend my stay at this hotel for two days．
A： I'll take a look at the hotel's booking situation． Yes， sir，I'm glad that we'll be able to accept your extension re－quest．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．You see，we have already let your room to another gentle-man．Is that acceptable to you？
B： Yes， that's no problem at all．
A： Let me see… room 1111 Will be vacant． How about room1111？
B：That is fine．
A：When would you like to move tomorrow？
B： I don't know．
A：The new occupant will be checking in a little after twelve．
B： That means I have to move out before 12． Let me see． I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon． So I'm going to have to do it before I go to the negotiation．Well，I think I will move at 9o'clock．
A： Good．I will send a bellboy to your room and help youwith your luggage at 9 o'clock． And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it．
B：I will．Thank you very much．
A：Goodbye．
Words and Expressions
nationality n．国籍
forward v．．发送，寄发
for warding address 转投地址
passport n．护照
place of issue 发照地点
signature n．签名
departure n．离开
regulation n．规章，规定，条例
negotiation n．谈判；磋商
extension n．延长日期
Key Sentences
59．Is this everything， sir？
这是全部东西吗，先生？
60．Here's the light switch．
这是电灯开关。
61．Here's the closet and there's the bathroom．
这儿是壁柜。这儿是洗澡间。
62． Will there be anything else， sir？
还有什么事吗，先生？
63． Well，if you need anything else，please call room service．
噢，如果你有什么事，请叫房间服务。
64． Let me help you with your luggage．
我来帮您拿行李。
65．It's very kind of you to do so．
你这样做使我很感激。
66．What's your room number， please？
请问您的房间号码？
67． And by the way， could I have a look at your room card？
顺便问一句，我可以看一下您的房卡吗？
68．How do you like this room？
您觉得这个房间怎么样？
69．It's also quite spacious．
房间也很宽敞。
70． Do you mind if I put your luggage by the wardrobe？
我把您的行李搁在衣柜旁边好吗？
71．By the way， could you tell me about your hotel service？
顺便问问，你能不能给我讲一下宾馆服务的情况？
Dialogue A
Bellboy： Is this everything， sir？
Visitor：Yes，that's everything．
Bellboy：Follow me，please．
Visitor：Thanks．
Visitor：Oh， can you change a twenty？
F． C．：Yes，sir．
Visitor：Three fives and five ones， please．
F．C．： Yes， sir．
Bellboy： Here we are， sir．
Here's the light switch．
Visitor： Fine．
Bellboy： Here's the closet and there's the bathroom．
Visitor：Great！ I want to wash up．
Bellboy： Will there be anything else， sir？
Visitor：No，thanks． I think I'm OK．
Bellboy：Well，if you need anything else，please call room service．
Visitor：Thank you．Here you are．
Dialogue B
（A： Bellman B： Mr and Mrs Smith）
A： Good afternoon， sir and madam． I'm the bell man here．
B：Good afternoon．
A：Very nice to see you here． Let me help you with your luggage．
B：It's very kind of you to do so．
A： What's your room number， please？And by the way，could I have a look at your room card？
B：Oh，yes．This morning my secretary made a reservation and filled in the registration form for me． He told me that my room number was 302．
A：I see．Now please follow me．
（After entering the room）
A：Sir and madam，how do you like this room？It's just facing the Shanghai gymnasium．It's also quite spacious．
B：It's very cozy．I like it very much．
A： Do you mind if I put your luggage by the wardrobe？
B： It's OK．Thank you very much．
A： Sir and madam， if you need something， just call me over the phone or press the button over there．
Dialogue C
（When me bell man is leaving the room，Mr．Brown asks him to introduce something about their service．）
A：By the way，could you tell me about your hotel service？
B： Certainly sir．Our hotel is a modern garden hotel of three star grade consisting of a group of three－storied octagonal buildings．The hotel possesses 199 international－stand arddouble rooms， 4 suites and 2 deluxe suites． All of the mare well－furnished．
A：How about other services？
B： Available at the hotel is a variety of Chinese，Japanese and Western food restaurants， in addition to a complete set of service facilities including ballroom， physical fitness center， squash， billiard room， beauty salon， sauna，swimming pool， bar， shopping arcade and taxi service，etc．
A：It sounds great．I'd like to have a brochure of your hotel．Where could I get one？
B：You can get it from the Reception Desk．If you don't mind， I'll come up again and offer you one．
A：Good．That's very kind of you．By the way，what about the daily service hour of the dining－room？
B： From 7∶00 a． m． till 10∶00 p．m．， nearly serving all day long．
A：When will the bar and cafe open？
B：From 3∶00 p．m．till midnight．And then，you might keep your valuables at the hotel's vault．
A：You give very good service in your hotel．Thank you a lot．
Words and Expressions
F．C．=front desk clerk 前台职员
Shanghai Olympic Hotel 上海奥林匹克饭店
gymnasium n．体育馆
spacious a．宽敞的
cozy a．舒适的
wardrobe n．衣橱，衣柜
consist（of） v．由……组成；包含
storied a．有……楼层的
octagonal a．八角形的
furnish vt．装备；布置（房间）
well－furnished （房间）布置得好
available a．可得到的
variety n．种类；多样化
in addition to 另有，还有
facility n．设备
physical fitness 健身房
squash courts （squash=tennis）网球场
billiard n．弹子
beauty salon 美容室
sauna n．桑拿浴室
arcade n．商场
brochure ／ n．小册子
valuables n．贵重物品
vault n．保管库（贵重物品储藏处）
47．I'll put in the room number for you later on．
过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure．
您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is＄90．
房间在14层，每天的房费是90美元。
51． Please make sure that you have it with you all the time．
请务必随时带着它。
52． My business negotiation has progressed much more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend my stay at this hotel for two days．
我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation．
我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another gentleman．
我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all．
没问题。
Dialogue A
A： Good morning， sir． Can I help you？
B：Good morning！I have a reservation for a single room with a bath here．
A： May I have your name， sir， please？
B：Bradley，John Bradley．
A：Just a moment， sir， while I look through our list．Yes，we do have a reservation for you， Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute， please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I'll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I've filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
B：Ocrober 24．
A：Now everything's in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I'll take good care of it．
A： And now if you are ready，Mr．Bradley， I'll call the bell-boy and he'll take you to your room．
B： Yes， I'm ready．Thank you．
A：I hope you enjoy your stay with us．
B：I'll try．
Dialogue B
A：Good morning！Can I help you？
B：Good morning！ I'm Mr．Doug lass in room 1208． My business negotiation has progressed much more slowly than I had expected．This makes it necessary for me to stay on here for another day．I wonder if it is possible for me to extend my stay at this hotel for two days．
A： I'll take a look at the hotel's booking situation． Yes， sir，I'm glad that we'll be able to accept your extension re－quest．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．You see，we have already let your room to another gentle-man．Is that acceptable to you？
B： Yes， that's no problem at all．
A： Let me see… room 1111 Will be vacant． How about room1111？
B：That is fine．
A：When would you like to move tomorrow？
B： I don't know．
A：The new occupant will be checking in a little after twelve．
B： That means I have to move out before 12． Let me see． I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon． So I'm going to have to do it before I go to the negotiation．Well，I think I will move at 9o'clock．
A： Good．I will send a bellboy to your room and help youwith your luggage at 9 o'clock． And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it．
B：I will．Thank you very much．
A：Goodbye．
Words and Expressions
nationality n．国籍
forward v．．发送，寄发
for warding address 转投地址
passport n．护照
place of issue 发照地点
signature n．签名
departure n．离开
regulation n．规章，规定，条例
negotiation n．谈判；磋商
extension n．延长日期
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